Refund policy
Refund Policy
Because our products are consumable food items, all sales are final. We do not accept returns or exchanges, and we cannot offer refunds for change of mind, ordering the wrong item, or disliking the flavor. This is a food safety measure — once a seasoning product has left our hands we cannot verify how it has been stored, so it cannot be resold.
By placing an order you acknowledge that you have read and accepted this policy.
What we do cover
We stand behind every order we ship. Contact us within 7 days of delivery and we will make it right if:
- Your order arrived damaged, broken, or with compromised packaging
- You received the wrong item or an incomplete order
- Tracking shows delivered but the package never arrived
- Your order has not arrived within 21 days of shipping
In these cases we will send a replacement or issue a refund, at our discretion.
How to make a claim
Email info@bomb-birria.com with your order number and, for damage claims, photographs of the product and the shipping box. Claims made after 7 days of delivery cannot be processed.
Incorrect addresses
Please check your shipping address carefully at checkout. If a package is returned to us or lost because of an address entered incorrectly, we are not able to offer a refund. We can reship the order once you cover shipping again.
Cancellations
Orders can be cancelled for a full refund any time before they ship. Once an order has been dispatched it cannot be cancelled.
Allergens and ingredients
Full ingredients are listed on every product page and on the packaging. It is the customer's responsibility to review these before ordering. We cannot offer refunds for allergies or dietary preferences.
Orders placed elsewhere
This policy applies to orders placed at bomb-birria.com. Orders placed through Amazon, TikTok Shop, Walmart, Etsy, or eBay are governed by that platform's own return and refund policies.
Contact
Questions about this policy: info@bomb-birria.com